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Refund Policy

Last Updated: October 30, 2025

This Refund Policy outlines the terms and conditions for refunds and cancellations of digital gift card purchases made through GiftShahin.org. Please read this policy carefully before making a purchase.

General Refund Policy

Due to the digital nature of our products, all digital gift card sales are generally final once the gift card has been delivered electronically. However, we understand that special circumstances may arise, and we evaluate refund requests on a case-by-case basis.

Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

Unused Gift Cards

  • The gift card has not been redeemed or partially used
  • The request is made within 48 hours of purchase
  • The gift card code has not been shared with the recipient
  • You can provide proof of purchase

Technical Errors

  • You were charged multiple times for the same purchase
  • You received an incorrect gift card value
  • The gift card was not delivered due to system error
  • The gift card code is invalid or non-functional

Fraudulent Transactions

  • Unauthorized charges to your account
  • Purchases made without your knowledge or consent

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • The gift card has been partially or fully redeemed
  • The gift card code has been accessed or shared
  • More than 48 hours have passed since purchase
  • The gift card was purchased during a promotional period with special terms
  • You changed your mind after receiving the gift card
  • The recipient did not like the gift
  • The gift card was lost after delivery

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected]
  2. Include your order number and purchase details
  3. Explain the reason for your refund request
  4. Provide any relevant documentation or evidence
  5. Wait for our team to review your request

We will respond to refund requests within 2-3 business days. If approved, refunds are typically processed within 5-10 business days.

Refund Processing

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different accounts or payment methods.

Processing Time

  • Credit cards: 5-10 business days
  • Debit cards: 5-10 business days
  • Other payment methods: Processing times vary by provider

Partial Refunds

If a gift card has been partially used, we may issue a partial refund for the remaining balance, subject to our review and approval.

Cancellations

Before Delivery

You may cancel your order before the gift card is delivered. Contact us immediately at [email protected] with your order details.

After Delivery

Once a digital gift card has been delivered, cancellations follow the standard refund policy outlined above.

Scheduled Deliveries

For gift cards scheduled for future delivery, you may cancel your order up to 24 hours before the scheduled delivery time.

Exchanges

We do not offer direct exchanges for gift cards. If you need a different gift card type or value, you must request a refund (if eligible) and place a new order.

Lost or Stolen Gift Cards

Gift cards are like cash. If your gift card code is lost, stolen, or used without your permission after you receive it, we cannot provide a refund or replacement. Please keep your gift card information secure.

Business Account Refunds

Business accounts with bulk gift card purchases may have different refund terms outlined in their service agreement. Please refer to your business contract or contact your account manager.

Expired Gift Cards

We do not issue refunds for expired gift cards. Please check the expiration terms of your gift card and use it before the expiration date.

Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy in special circumstances. Each situation will be evaluated individually. Factors we may consider include:

  • The nature of the issue
  • Your purchase history
  • Applicable laws and regulations
  • Evidence provided
  • Timing of the request

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without first contacting us to resolve the issue, we reserve the right to:

  • Suspend or terminate your account
  • Deactivate any unredeemed gift cards associated with the dispute
  • Take legal action if necessary

We encourage you to contact us directly to resolve any issues before initiating a chargeback.

Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with a new "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions about our refund policy or need to request a refund, please contact us:

GiftShahin.org
205 21st St
Pittsburgh, Pennsylvania 15222
United States

Email: [email protected]
Phone: (412) 281-1922
Fax: (412) 281-1923

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST.

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